Playing Responsibly at Clubhouse
At Clubhouse Casino, we believe that gaming should always stay fun, entertaining and within your control. We've built our platform around the idea that enjoyment comes first, and we take our responsibility seriously when it comes to supporting players who may need extra tools to manage their play. Here at Clubhouse Casino, we want every session to be a positive one, and that means giving you the resources to play safely from day one.
We understand that gambling isn't for everyone, and even for those who enjoy it, balance matters. Our Clubhouse Casino team has put together a range of safer gambling tools, self-exclusion options and informational resources designed to help you stay in control of your time and spending. Whether you're a new member or part of our loyalty programme, we want you to know that help is always within reach.
Our Commitment to Safer Gambling
We at Clubhouse know that responsible gaming isn't a one-time checkbox — it's an ongoing commitment. Our platform is licensed by the Tobique Gaming Commission, and as part of that license, we follow strict guidelines regarding player protection, fair play and transparent terms. Our Clubhouse team continuously reviews our policies to make sure they reflect best practices in the industry.
We also recognise that different markets have different rules. For example, players from Sweden will not see bonuses, promotions, VIP programmes or loyalty point exchanges on their accounts, in line with local regulatory requirements. In Finland, we don't offer a welcome package or no-deposit free spins to regular players, though our VIP members from Finland remain eligible for bonus offers. These distinctions exist because we want our offers to always be compliant and appropriate for the region you're playing from.
Tools We Offer to Help You Stay in Control
Our Clubhouse Casino platform provides several practical tools that you can use directly from your account settings. These are designed to give you flexibility, whether you want a short pause or a longer break from gaming:
- Deposit limits — set daily, weekly or monthly caps on how much you can add to your account
- Time-out periods — temporarily lock your account for a cooling-off period
- Self-exclusion — request a longer-term or permanent exclusion from our platform
- Reality checks — reminders that help you track how long you've been playing
- Account activity history — review your deposits, withdrawals and gameplay at any time
Our own philosophy here at Clubhouse centres on transparency. We at Clubhouse Casino never hide our terms in fine print, and our wagering requirements, bonus conditions and withdrawal rules are all clearly listed so you always know what to expect.
Recognising the Signs of Problem Gambling
We encourage every player at Clubhouse Casino to stay mindful of their gaming habits. Problem gambling can affect anyone, and recognising the early signs is the first step toward staying in control. Some common indicators include:
- Spending more money or time on gaming than you originally intended
- Chasing losses by increasing bets or deposits
- Neglecting work, relationships or responsibilities because of gaming
- Feeling anxious, irritable or preoccupied with thoughts of gambling
- Borrowing money or using funds meant for essentials to gamble
If any of this sounds familiar, we want you to know that our Clubhouse support team is here to listen, without judgment. You can reach out to us confidentially, and we'll walk you through the tools available to help you regain balance.
Our Abuse Prevention Policies
Our Clubhouse Casino platform also monitors for patterns that suggest bonus or gameplay abuse, which can sometimes be linked to harmful gambling behaviour. We consider a bonus-to-deposit ratio above 50% as abuse, along with practices such as placing maximum bets on high-variance games purely to inflate a balance, or lowering stakes after a big win to switch to low-variance titles. These policies exist not just to protect our platform, but to encourage healthier play patterns among our community.
We also require that deposits come from a payment account registered in your own name, and every deposit must be wagered three times before it becomes eligible for withdrawal. These measures, alongside our KYC verification process, help us maintain a safe and fair environment for everyone who plays with us.
Age Verification and Account Protection
We at Clubhouse Casino only accept players who are of legal gambling age in their jurisdiction. Our verification process requires government-issued photo identification, proof of address and proof of payment method before withdrawals are released. This isn't just a formality — it's part of how we protect vulnerable individuals, including minors, from accessing real-money gaming on our platform.
Our Clubhouse team also takes account security seriously. We treat accounts sharing a residential address, household, IP address or device as duplicates, and we close them to prevent misuse. Using a VPN to bypass our geographic restrictions is strictly prohibited and may lead to confiscation of winnings. These rules help us ensure that every player interacting with Clubhouse Casino is doing so fairly and within the intended rules of our licence.
Restricted Markets and Regional Rules
Because we operate under a licence from the Tobique Gaming Commission, we must respect a list of restricted countries where our services are not available. Players who attempt to access our platform from these regions are not entitled to refunds or withdrawals, and we take this policy seriously to remain compliant with international gaming regulations. Below is a simplified look at how our regional policies vary:
| Region | Policy |
|---|---|
| Sweden | No bonuses, promotions, VIP programmes or loyalty point exchanges |
| Finland | No welcome package or no-deposit free spins for regular players; VIP players remain eligible |
| Restricted Countries | Full list of jurisdictions where our services are unavailable; no refunds or withdrawals apply |
Our Clubhouse Casino compliance team regularly reviews these lists to ensure our platform stays aligned with licensing obligations and regional laws.
External Support and Resources
While we provide in-house tools, we also recognise that some players may benefit from external, independent support services. We encourage anyone who feels their gambling has become difficult to manage to seek help from professional organisations specialising in gambling support. These services are confidential, often free, and staffed by people trained specifically to help with gambling-related concerns.
If you ever have a dispute regarding your account or a withdrawal that our support team hasn't been able to resolve, we also work with an independent Alternative Dispute Resolution body, EGIS, which operates under the regulations of the Tobique Gaming Commission. You can reach them directly at [email protected] if needed, separate from our internal Clubhouse support channels.
Getting in Touch With Our Team
Our Clubhouse Casino support team is available around the clock to answer questions about responsible gaming tools, account limits or anything else related to your play. We want you to feel comfortable reaching out whenever you need to. If you haven't yet created an account, you can easily sign up and explore our tools from the start.
- Live Chat: Available 24/7 through our Help Centre
- Email: help@theClubhouse Casino.com
- Personal Account Manager: Available for VIP members
- ADR Escalation: [email protected]
FAQ
How do I set a deposit limit at Clubhouse?
You can set daily, weekly or monthly deposit limits directly through your account settings. Our Clubhouse Casino support team can also assist you if you'd prefer guidance over email or live chat.
Can I take a break from playing at Clubhouse Casino?
Yes. We offer time-out periods for short breaks as well as self-exclusion options for longer-term pauses. Simply contact our support team to activate either option.
Does Clubhouse Casino verify player age?
Absolutely. We require government-issued ID, proof of address and proof of payment method as part of our verification process before withdrawals are approved, helping us confirm that all players meet the legal age requirement.
What happens if I'm located in a restricted country?
Players accessing Clubhouse Casino from a restricted jurisdiction are not entitled to refunds or withdrawals. We recommend checking our restricted countries list before registering.
Where can I get help if I feel my gambling is becoming a problem?
Reach out to our support team through live chat or email at help@theClubhouse Casino.com. We're also happy to point you toward independent, professional gambling support organisations if that's what you need.
Is there an independent body I can contact for unresolved disputes?
Yes. EGIS serves as our independent Alternative Dispute Resolution provider, reachable at [email protected], for any concerns our internal team hasn't been able to resolve to your satisfaction.
Content updated: October 06, 2026