Clubhouse Privacy Policy

At Clubhouse, we respect your privacy and are committed to protecting the personal data you share with us when you register, deposit, play or otherwise interact with our platform. This Privacy Policy explains how we at Clubhouse Casino collect, use, store and safeguard your information, and what rights you have in relation to it. By creating an account with Clubhouse, you confirm that you have read and understood this policy and agree to the practices described below.

Who We Are

The Clubhouse Casino is operated by Novatrix SRL, a company incorporated under the laws of Costa Rica, registration number 3-102-893958, with its registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica. We hold an e-gaming licence issued by the Tobique Gaming Commission, licence No. 0000002. Paysafe-related transactions processed on our site are handled by our payment agent, Tronabriz Limited. Any reference to "we", "us" or "our" in this policy refers to Novatrix SRL as the operator of Clubhouse.

Information We Collect

When you sign up for Clubhouse or browse our casino, we collect several categories of data necessary to provide our services, comply with regulatory obligations and process your transactions securely.

• We collect registration details such as your name, date of birth, address, e-mail address and telephone number.
• We gather identity verification documents, including a government-issued photo ID, proof of address no older than three months, and proof of your payment method.
• We record your financial information, such as deposit and withdrawal history, payment method details and transaction amounts.
• We track your gaming activity, including games played, wagers placed, wins and losses, to manage your account and improve our services.
• We collect technical data such as IP address, device information, browser type and login timestamps.
• We may record phone calls made as part of our KYC procedure.

Verification and Know Your Customer (KYC) Checks

Before processing withdrawals, we require verification documents in Latin or Cyrillic script. Where documents cannot be supplied in those scripts, we may request a video verification showing you holding your ID and stating your name and date of birth. Our Clubhouse Casino team may also contact you by phone as part of this process. If we cannot reach you within two weeks of a withdrawal request, we may lock your account and cancel the pending withdrawal.

How We Use Your Information

We use the data we collect for the following purposes:

• To verify your identity and confirm you meet our eligibility requirements, including age and location restrictions.
• To process deposits and withdrawals securely and in compliance with anti-money laundering regulations.
• To manage your Clubhouse account, including your loyalty tier, Clubhouse Points balance and VIP status.
• To communicate with you regarding promotions, account updates and customer support requests.
• To detect and prevent fraud, bonus abuse, multiple-accounting and other prohibited activity.
• To comply with our legal and licensing obligations under the Tobique Gaming Commission.

Legal Basis for Processing

We process your personal data on the basis of contractual necessity, to perform our obligations under our Terms and Conditions; legal compliance, to meet our regulatory and licensing duties; legitimate interest, to prevent fraud and secure our platform; and, where applicable, your consent for marketing communications, which you may withdraw at any time.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties strictly for operational purposes:

• Payment processors and our payment agent, Tronabriz Limited, to complete transactions.
• Identity verification providers to confirm your KYC documents.
• Our regulator, the Tobique Gaming Commission, and our alternative dispute resolution partner, EGIS, where required to resolve disputes.
• Our affiliate programme, Full House Partners, solely for tracking referral activity, without disclosing your personal identity beyond what is necessary.
• Law enforcement or governmental authorities where legally required.

Data Retention

We retain your personal data for as long as your Clubhouse account remains active and for a reasonable period afterward to comply with our legal, tax and regulatory obligations. If your account becomes dormant for 12 consecutive months without login or gameplay, we may apply a monthly maintenance fee as described in our Terms and Conditions, but we will continue to retain your records in line with applicable law.

Data Security

We implement industry-standard technical and organisational measures to protect your data from unauthorised access, loss or misuse. Our Clubhouse Casino systems use encryption for sensitive data transmission, and access to personal information is restricted to authorised personnel only. While we take data protection seriously, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate or incomplete data.
• The right to request deletion of your data, subject to our legal retention obligations.
• The right to object to or restrict certain types of processing, including marketing communications.
• The right to data portability, where technically feasible.

To exercise any of these rights, you may contact us at help@theClubhouse Casino.com. We will respond to your request within a reasonable timeframe in accordance with applicable data protection law.

Restricted Jurisdictions

Clubhouse does not accept players from a number of restricted territories, including but not limited to the United States, United Kingdom, Russia, and several other listed countries. If you access our platform from a restricted jurisdiction in breach of our policy, we reserve the right to close your account, and you will not be entitled to refunds or withdrawals. We remind players that using a VPN to circumvent these geographic restrictions is strictly prohibited and may result in confiscation of winnings.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our site, remember your preferences, and analyse traffic patterns. For full details on the types of cookies we use and how you can manage them, please refer to our separate Cookie Policy.

Children's Privacy

Our services are intended strictly for adults. We do not knowingly collect personal data from individuals under the legal gambling age in their jurisdiction. If we become aware that we have inadvertently collected such data, we will take immediate steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We encourage you to review this page periodically. Continued use of Clubhouse after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy, how we handle your personal data, or wish to exercise your data protection rights, please reach out to our support team at help@theClubhouse Casino.com. If you believe a dispute remains unresolved after contacting us, you may escalate the matter to our independent ADR provider, EGIS, at [email protected].